Privacy Policy & Terms

Last updated: [date to be confirmed on publish]

Not yet legally reviewed. This is a first-draft policy written to cover the obvious bases (bookings, forms, marketing consent, payments, the schools programme), not a substitute for a solicitor or the charity's own compliance process. Every [bracketed] item below needs a real answer before this goes live, and Star Foundation's board should sign off on it given this operates under the charity.

Who we are

Star Rage Rooms is operated by [The Star Foundation, registered charity number XXXXXX], of [registered address]. This website was built by Digital Consultancy Services on the Foundation's behalf. For any questions about this policy or your data, contact [email address] or call 01283 741406.

What information we collect

We collect information when you:

  • Book a session (name, contact details, party size, payment details processed via our payment provider)
  • Enquire about the schools programme (school name, contact name, email, phone, preferred dates)
  • Complete a waiver before your session (name, contact details, emergency contact where requested, marketing consent choice)
  • Contact us by phone, email or the website

We do not knowingly collect personal information directly from pupils. School bookings are made and confirmed through a member of school staff, not the pupils attending.

How we use it

  • To confirm and manage your booking, including SMS and email confirmations and reminders
  • To process payment for public sessions
  • To keep a record of the safety waiver for each session
  • To send marketing communications, but only if you've opted in, and you can withdraw this at any time
  • To coordinate school sessions with participating schools

Who we share it with

We use [GoHighLevel / your CRM provider] to manage bookings, forms and communications, and [Stripe / your payment provider] to process payments. We don't sell your information to third parties.

How long we keep it

[Retention period to be confirmed, e.g. booking and waiver records kept for X years for insurance/safety purposes, marketing data kept until you unsubscribe]

Your rights

Under UK GDPR, you have the right to access, correct, or ask us to delete the personal information we hold about you, and to withdraw marketing consent at any time. To exercise any of these, contact us at [email address]. If you're not happy with how we've handled your data, you can also complain to the Information Commissioner's Office (ICO).

Cookies

[Cookie details depend on final GHL site configuration, e.g. essential cookies for booking functionality, analytics cookies if enabled]

Booking terms

  • All participants must complete a safety waiver before entering a room
  • [Minimum age policy to be confirmed]
  • [Cancellation and rescheduling policy to be confirmed]
  • Full protective equipment is provided and must be worn at all times during a session
  • [Liability disclaimer, to be drafted with the charity's insurer/solicitor]

Contact us

Star, Unit 5 Coopers Business Park, Derby Road, Burton upon Trent, DE14 1RN
Phone: 01283 741406
Email: [email address]